Effective Date: From the date of signing or acceptance of the Terms & Conditions or execution of a service agreement.
This Cancellation and Refund Policy outlines the terms for cancellations and refunds for services provided by Hollborn Recruitment Ltd (“we”, “us”, “our”).
This policy forms part of the Terms & Conditions and should be read together with them. In the event of any conflict, the Terms & Conditions and any signed service agreement shall prevail.
This policy operates in accordance with:
Consumer Rights Act 2015
Supply of Goods and Services Act 1982
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“the Regulations”)
All cancellation requests must be submitted using our official cancellation form or in writing via email or post. Requests must include:
Full name
Service or programme purchased
Date of purchase
Reason for the request
Requests must be submitted within the timelines outlined in the Terms & Conditions or applicable legislation.
Under the Regulations, consumers may have the right to cancel a contract within fourteen (14) calendar days of purchase.
If cancellation occurs within the 14-day period:
If no services have been delivered or made available, you may be entitled to a full refund.
If services have been made available but not accessed, a full refund may still apply.
If you have accessed or commenced any part of the service, including but not limited to:
logging into your account
accessing training or learning materials
consultations or assessments
employability support or guidance
programme participation
then you acknowledge that service delivery has begun.
In such cases:
you may be charged for services already provided
any refund may be reduced proportionally or may not be available
Where you expressly request services to begin during the 14-day period, you acknowledge that your cancellation rights may be limited in accordance with the Regulations.
Once the 14-day cooling-off period has expired:
cancellation requests will not normally be accepted
fees paid are non-refundable, except where required by law
contractual payment obligations remain in effect
Refunds, where applicable, do not include services already delivered, including but not limited to:
online training or learning materials accessed
practical experience arranged or completed
CV preparation or optimisation
interview coaching or employability guidance
consultations, assessments, or administrative processing
This reflects the provision of partially performed services under UK consumer law.
If a candidate secures employment, engagement, or a job opportunity during the training or recruitment process:
this will be treated as an outcome of the services provided
it does not create entitlement to a full or partial refund
Where services are paid through instalment payments:
continued access to services is conditional upon timely payments
If instalment payments are unsuccessful or missed:
access to the services may be suspended or terminated
payments already made are non-refundable, subject to statutory rights
Hollborn Recruitment Ltd may suspend or terminate services where there is:
unsuccessful or missed payments
repeated unresponsiveness or lack of engagement
provision of false, misleading, or incomplete information
dishonesty or unprofessional conduct
breach of UK law or agreed service terms
In such circumstances, refunds will not normally be provided, except where required by law.
If a candidate voluntarily withdraws from a service or programme before completion:
payments already made may be forfeited
refund decisions will be assessed in accordance with the Terms & Conditions and applicable law
Non-completion of a programme does not automatically entitle a client to a refund.
Refund eligibility and conditions are determined strictly in accordance with the signed agreement between Hollborn Recruitment Ltd and the client.
Specific programme details, fees, and refund terms are outlined in the individual service agreement and may vary between programmes.
Where applicable, refund requests must be submitted in writing via email or post.
Requests must include:
Full name
Service or programme purchased
Date of purchase
Reason for the request
Requests must be submitted within the applicable timelines specified in the signed agreement or under UK consumer law.
Nothing in this policy affects your statutory rights under UK consumer law.
